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Claims & Collections Coordinator


Markham, Ontario



About the Role

The Collections and Claims Coordinator (CCC) will work closely with, and provide support to the Credit, Collections, and Claims Supervisor (CCCS) to ensure all aspects of accounts receivable are running smoothly.  The CCC will also be responsible for processing customer claims accurately and in a timely fashion by collaborating with employees at all levels within Clover Leaf, Bumble Bee, and our customers to provide clear and professional direction in the management of claim settlement. This will be achieved through the following responsibilities:

  • Processing customer claims accurately, and within a timely fashion.
  • Resolving any matters that may require adjustments to the original claim, including the documentation of any proof of adjustment submitted.
  • Accurately processing customer claims using the Client Accounting Service (CAS) Deduction Management System.
  • Clearing submitted claims within the standard, thirty-day cycle.
  • Collaborating with internal Sales, Customer Service, and Logistics team members to promote resolution of problems/issues as they arise.
  • Developing strong relationships within our Customer Community through professionalism and efficiently resolving concerns.
  • Working with our Customers to provide necessary information with respect to agreements.
  • Preparation of various monthly reports as required by the bank.
  • A monthly review of all unprocessed claims in CAS to determine further action steps, if necessary.
  • A monthly review of Promotion Allowance funding against closed customer claims will be conducted.
    • If necessary, action steps are prepared against potential risks and, follow up on open matters are reviewed in detail.
  • The CCC is expected to assist the CCCS with the following duties/responsibilities:
    • Organize remittance advices and all supporting invoices relating to various promotional and logistics claims.
    • Facilitate payments for outstanding invoices by sending out account statements and contacting customers, as needed.
    • Accounts Receivable inbox management, which includes responding to both internal and external questions and inquiries.
    • Perform daily reconciliation of outstanding claim balances between Client Accounting Services (CAS) and SAP.
    • Acting as the primary back up for the CCCS, as needed (such as vacation days).
  • The CCC follows all standard operating procedures to settle audit differences, including:
    • Issuing credit adjustments to Customer accounts.
    • Assisting with resolving short shipment issues.
    • Proposing changes to internal customer master, pricing, and promotion allowance records.
    • Providing guidance to propose amendments to the Customer master records, where necessary.


What You Need to Succeed

  • Completion of Post-Secondary education (Certification, Diploma, or Degree) with a focus on accounting.
  • Ability to identify causes of issues and acceptable solutions.
  • Must have the ability to multi-task.
  • Works well under pressure.
  • Must be capable of meeting daily, weekly, and monthly deadlines.
  • Excellent communication in written and spoken English.
  • Experience working in an automated, and computerized, environment.
  • Strong proficiency in Microsoft Office software (specifically Word & Excel).
  • Strong organizational abilities.
  • Must be legally allowed to work in Canada.

Canadian Roots. Passionate about Seafood. Clover Leaf Seafoods Corp first captured the flavour of the sea way back in 1871 when we founded the first cannery on the Fraser River in British Columbia. Since then, we’ve expanded operations nationwide so we can provide delicious, nutritious seafood for all Canadians. When you join Clover Leaf Seafoods, Bumble Bee Seafoods International or Connors Bros., you become part of a company that, together with our parent company, Bumble Bee Seafoods, is working hard to find new ways to protect the ocean and those that rely on it. From fishers to our employees, to customers, consumers, and to the communities we serve, we base our actions on shared, transparent values that hold us accountable to each other and the world.

In connection with our values and commitment to people first, at Clover Leaf Seafood Company, we believe in a diverse and inclusive culture where self-expression is not only welcome, but fundamental to doing good in the world. Clover Leaf Seafood Corp. is committed to equal opportunity. All qualified candidates will receive consideration for employment without regard to race, colour, national origin, ancestry, place of origin, creed or religion, age, disability, marital status, family status, sex, sexual orientation, gender identity or expression, political belief or activity or any other grounds covered by the applicable provincial human rights legislation.
Locations for Canada:

Markham, Ontario
Blacks Harbour, New Brunswick
Saint John, New Brunswick

About Bumble Bee Seafoods

The Bumble Bee Seafood Company is passionately pursuing its purpose of feeding people’s lives through the power of the ocean. We are an iconic 120-year-old year-old fishing company that consistently aims to deliver delicious, healthy and affordable food to consumers while working hard to find new ways to protect the ocean and those that rely on it. Bumble Bee is firmly anchored in a commitment to connect the world to the ocean by re-defining sourcing, producing and enjoying products from and inspired by the ocean.

Bumble Bee’s full line of seafood and specialty protein products are marketed in the U.S., Canada and over 50 markets globally under leading brands including Bumble Bee®, Brunswick®, Clover Leaf®, Snow’s®, Wild Selections® and Beach Cliff®. For more information about the company, visit For product information, visit