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Vendor Service Analyst


Markham, Ontario



About the Role

The Vendor Service Analyst is responsible for efficient operations of the Vendor Service team to ensure supplier invoices are processed and paid in an accurate and timely fashion.  The Vendor Service Analyst, with the support of the Vendor Service Representative, will collaborate with employees at all levels within Clover Leaf, Bumble Bee, and our vendor community to provide clear and professional responses to inquiries, including pricing and delivery disputes.  The team will clearly document issues within OpenText and provide high quality service to ensure all matters to settle an invoice are satisfactorily resolved. This will be achieved through the following responsibilities:

  • Act as the primary point of contact with our Vendors to clearly answer questions regarding outstanding invoices, and to facilitate resolution of any matters which may have caused an adjustment to the amount of the original invoice.
  • Accurately process vendor invoices through the Invoice Management System (OpenText), whether received by mail, email, fax, or the likes. This includes investigating pricing discrepancies with Purchasers and Buyers and taking decisive action towards resolution.
  • Follow all standard operating procedures towards handling pricing discrepancies such as issuing credit adjustments to Vendor accounts, assisting with short shipments issues, and making changes or additions to our vendor master file.
  • Assist in troubleshooting invoice-related issues including developing a relationship with our Vendor Community to facilitate payment processing which includes working with our Vendors to provide required information on invoices such as contact information, material details, purchase order references, and the likes.
  • Monitor open invoices to ensure progress towards completion.
  • Perform scan validation in OpenText. This responsibility will be shared by the team which includes verifying that the data read by the Invoice Management System’s OCR is accurate and all applicable fields are completed.  This also includes batching and sorting invoices by the document type, and segregating invoice documents from supporting documents.
  • Participate in a monthly review of all unprocessed invoices in OpenText with the Corporate Accountant to determine further action steps. This includes a review of the cause of duplicated invoices, required changes to master data, review of invoices or Vendor accounts held, and follow up with approvers, buyers, and requestors.
  • Manage the GRIR accounts including follow-up on missing invoices
  • Preparation of month-end reports for the Controller (Accounts Payable, GRIR, and Open Text)
  • Coordinate the weekly payment runs between all parties involved in the process
  • Follow up and seek resolution on aging open payables and/or credits
  • On a quarterly basis, perform routine vendor maintenance to ensure master records are current which includes submission of list of inactive vendor accounts for deactivation to the Controller.

What You Need to Succeed

  • Completed post-secondary program in a related field (business, finance, etc.)
  • Excellent communication skills, both verbal and written English.
  • Strong MS Excel and Word
  • Experience in an SAP environment
  • Ability to quickly learn internal software systems.
  • Ability to work well under pressure and meet deadlines.
  • Must be highly skilled in collaborating with internal and external individuals at every level within an organization
  • Must possess excellent organizational skills with the ability to handle complexity and ambiguity
  • Solid fact-based analytical thinking with attention to details
  • Must be able to relate to and work as a team while initiating action to ensure success
  • Adaptable to ongoing change
  • Strong vendor focus with the ability to maintain strong working relationships

Canadian Roots. Passionate about Seafood. Clover Leaf Seafoods Corp first captured the flavour of the sea way back in 1871 when we founded the first cannery on the Fraser River in British Columbia. Since then, we’ve expanded operations nationwide so we can provide delicious, nutritious seafood for all Canadians. When you join Clover Leaf Seafoods, Bumble Bee Seafoods International or Connors Bros., you become part of a company that, together with our parent company, Bumble Bee Seafoods, is working hard to find new ways to protect the ocean and those that rely on it. From fishers to our employees, to customers, consumers, and to the communities we serve, we base our actions on shared, transparent values that hold us accountable to each other and the world.

In connection with our values and commitment to people first, at Clover Leaf Seafood Company, we believe in a diverse and inclusive culture where self-expression is not only welcome, but fundamental to doing good in the world. Clover Leaf Seafood Corp. is committed to equal opportunity. All qualified candidates will receive consideration for employment without regard to race, colour, national origin, ancestry, place of origin, creed or religion, age, disability, marital status, family status, sex, sexual orientation, gender identity or expression, political belief or activity or any other grounds covered by the applicable provincial human rights legislation.
Locations for Canada:

Markham, Ontario
Blacks Harbour, New Brunswick
Saint John, New Brunswick

About Bumble Bee Seafoods

The Bumble Bee Seafood Company is passionately pursuing its purpose of feeding people’s lives through the power of the ocean. We are an iconic 120-year-old year-old fishing company that consistently aims to deliver delicious, healthy and affordable food to consumers while working hard to find new ways to protect the ocean and those that rely on it. Bumble Bee is firmly anchored in a commitment to connect the world to the ocean by re-defining sourcing, producing and enjoying products from and inspired by the ocean.

Bumble Bee’s full line of seafood and specialty protein products are marketed in the U.S., Canada and over 50 markets globally under leading brands including Bumble Bee®, Brunswick®, Clover Leaf®, Snow’s®, Wild Selections® and Beach Cliff®. For more information about the company, visit For product information, visit