IT Support Technician

This role is a critical role within the Bumble Bee Seafood Company as it is the first-line technical support for all users and departments. Accurately logging support issues by utilizing our ticketing software. Ensure issues are resolved within the timeframes specified by the business and as outlined in our helpdesk service level guide. Troubleshoots user hardware and software problems. Makes repairs to personal computers, communication connections and printers.

 

Essential Functions

• Timely and effective response to help desk tickets.
• Provide outstanding support for remote workers.
• Manage equipment inventory.
• Assist with maintaining on-premise hardware when needed.
• Research end-user hardware and recommend purchase options.
• Support office moves and additions, as required.
• Provide primary support on desktop and application issues.
• Assist with end-user training as appropriate.
• Onboard employees with account setup and initial computer use training.
• Participate in other IT initiatives, as assigned.

 

Qualifications

• Requires two years of information technology related work experience.
• MCSE classes and certifications preferred.
• Strong analysis and problem-solving skills.
• Self-starter, with the ability to work independently and within a team atmosphere.
• Demonstrated expertise in Office 365, Microsoft Windows and Microsoft Office.
• Experience supporting web-based information systems.
• Experience with cloud-based telephony.
• Superior interpersonal and communication skills (verbal and written).
• Must have excellent attention to detail, ability to multi-task, and strong organizational, analytical and project management skills.
• Ability to build and maintain positive and supportive working relationships with internal users.

 

Work Schedule:

 

Core schedule is 8:00 a.m. to 5:00 p.m. Monday through Friday. However, flexibility is required due to the nature of business and departmental needs. Schedule may change, as needed, to include weekends and holidays or if the company changes standard working schedules.

Required to be available during declared emergencies to perform duties as directed by management.

 

Compensation and Benefits

 

The health, satisfaction and security of our team members and their families are important to us and an important part of reaching our organization’s goals. We offer a total rewards package that includes valuable and competitive compensation and benefit plans. These programs reflect our commitment to attracting and retaining top talent. The compensation for this role includes base salary and eligibility for an annual bonus based on company performance. All incentive plans are subject to change.

 

 

The expected pay range for this role is $68,640 – $70,000 annually.

*The compensation will be commensurate with the level of knowledge, education, skills, and experience applicable to the position.

 

 

Our current benefits package, which is available to all full-time team members and their eligible dependents, includes:

 

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan with company match
• HSA & FSA
• life insurance and disability insurance
• and other voluntary benefits

 

We also offer time-off benefits including:

 

• paid time-off
• sick-flex time
• 12 company paid holidays

Bumble Bee Seafoods is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Bumble Bee Foods, LLC Human Resources Representative.