Job Summary

 

This intern will provide support to the Customer Success department within Supply Chain.

Key Responsibilities:

1. Sales Support:
   • Receive and process customer orders in a timely manner, ensuring orders meet company policies relating to pricing, promotions, lead time, weight, etc.
   • Identify and resolve service issues.  Quickly identify the source of a problem, gather and analyze information related to the issue, and devise a solution that best meets both the company’s and the customer’s needs.

 

• Monitor and respond to inquiries and issues in individual as well as shared department email inbox within the same day. Ensure urgent matters are responded to within 2 hours of receipt.

 

• Work through daily service issues and quickly identify the source of a problem, by gathering and analyzing information related to the matter.

 

• Work collaboratively with the Customer Success (CS) Team, and cross functional departments such as Transportation, DC Inventory, and 3^rd Party Logistics Partners (Distribution Centers/Carriers/Transportation Provider) to coordinate shipments.

 

• Foster and maintain excellent working relationships with the Sales Team, Brokers, and Customers through the most effective communication method. Including, but not limited to on-site visits and meetings.
  • Serve as a resource for the department including back-up for CS Team members and cross functional supply chain roles.
  • Maintain an understanding of all Bumble Bee and Anova customers to provide comprehensive coverage.
  • Conduct in-depth analysis of customer and broker’s performance and identify opportunities for efficiency and cost savings.
  • Participate in projects that support developing automation solutions and implementing new processes/systems.

 

Required Qualifications:

• Bachelor’s degree in Business Administration, Finance, Accounting, Supply Chain Management, Communications, Data Science or related field.
• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Office and Excel
• Knowledge of logistics operations, including freight, warehousing, imports, and transportation is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

 

Compensation

The pay for this internship is $21.00 per hour.

Please note, however, that Bumble Bee Foods, LLC, in its sole discretion, may modify the above compensation.

Bumble Bee Seafoods is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Bumble Bee Foods, LLC Human Resources Representative.