Deduction/Claims Coordinator

Clover Leaf Seafoods

Who We Are

For over 100 years, Clover Leaf and Brunswick have delivered delicious, healthy, and affordable canned seafood to consumers. Today, as the leading branded marketer of canned seafood in Canada, we’re expanding our business, and there’s never been a better time to join our team and grow along with us.

When you join Clover Leaf Seafoods Corp., you become part of a company that, together with our parent company, Bumble Bee Seafoods, is working hard to find new ways to protect the ocean and those that rely on it. From fishers to our employees, to customers, consumers, and to the communities we serve, we base our actions on shared, transparent values that hold us accountable to each other and the world.

When you join Clover Leaf Seafoods, you become an integral part of a tight-knit team. You’ll be encouraged, empowered, and challenged to be your best self through ongoing professional development in an inclusive environment.

 

About the Role

The Deductions Coordinator (DC) is the interface between our organization and its global Customer community as it relates to short payments.  The DC is responsible for ensuring customer claims are processed in an accurate and timely fashion.  The DC collaborates with employees at all levels within Clover Leaf, Bumble Bee, and our Customer base to provide clear and professional direction in the management of claim settlement. This is a one-year contract position.

 

What You’ll Do Here

• Under Agreement Management:
  • Be a primary point of contact for our Customer Community as it relates to Vendor Agreements and Pricing Agreements for submitted claims.
  • Understand program definitions between in-house and external interpretations of the Agreements.
  • Facilitate resolution of any matters resulting in an adjustment to the original claim (if applicable).
    • This is completed through documentation proof to support pricing adjustments, allowance differences, shipment shortages, non-compliance charges, etc.
  • Under Deduction Managements:
    • Accurately and timely process customer claims through the usage of CAS Deduction Management System in Q1 of 2024.
      • Claims should be cleared within a 30-day cycle.
      • Audit differences are resolved through the use of mail, email, or fax.
  • Promoting resolution by collaborating professionally with Internal Sales, Customer services, and Logistic personnel to manage Customer contacts for the business.
    • This includes working with Customers to pervade pertinent information regarding agreements.
  • Follow all standard operating procedures to settle audits differences.
    • • This can include issuing credit adjustments to Customer accounts, assisting with resolving shipment shortage issues, proposing changes to internal customer master, pricing, and promotion allowance records.
      • Provide guidance to proposed amendments to the Customer master records where warranted.
  • Actively participate with the on-going system upgrade as Clover Leaf Seafoods Corp. transitions from CAS to SAP as our main deduction management enterprise system in Q2 of 2024.
• Under Monthly duties:
  • Routine review of all unprocessed claims in the deduction management system with the CCCS to determine further steps.
    • This includes assessing the cause of any discrepancies, delays, and proposed amendments.
  • Monthly review of Promotion Allowance funding against closed customer claims.
    • Any further action steps will be prepared against potential risks and follow up on open matters are reviewed in details.

 

 What You Need to Succeed

• Completed Post-Secondary School certification, diploma or degree.
• Experience related to Accounts Receivable is a strong asset.
• Experience in a computerized, and automated, work environment.
  • This includes strong technical skills in Microsoft Office Applications, specifically Excel & Word.
  • Experience in SAP systems, or comparable ERP systems.
• Excellent communication skills in both verbal and written English.
• Strong organizational abilities with effective time management skills
• Ability to determine cause of issues and propose acceptable solutions
• Proven to be results orientation, with a good attention to detail, and an ability to handle multiple priorities and meet deadlines on a daily, weekly, and monthly basis.

 

What we offer

• Engaging and agile workplace culture, collaborative and inclusive teams
• Investing in our people through a variety of learning and development programs such as GROW and LEAD
• Commitment to resource sustainability
• Recognition and rewards through our programs

Clover Leaf Seafood fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply, including women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

Canadian Roots. Passionate about Seafood. Clover Leaf Seafoods Corp first captured the flavour of the sea way back in 1871 when we founded the first cannery on the Fraser River in British Columbia. Since then, we’ve expanded operations nationwide so we can provide delicious, nutritious seafood for all Canadians. When you join Clover Leaf Seafoods, Bumble Bee Seafoods International or Connors Bros., you become part of a company that, together with our parent company, Bumble Bee Seafoods, is working hard to find new ways to protect the ocean and those that rely on it. From fishers to our employees, to customers, consumers, and to the communities we serve, we base our actions on shared, transparent values that hold us accountable to each other and the world.

In connection with our values and commitment to people first, at Clover Leaf Seafood Company, we believe in a diverse and inclusive culture where self-expression is not only welcome, but fundamental to doing good in the world. Clover Leaf Seafood Corp. is committed to equal opportunity. All qualified candidates will receive consideration for employment without regard to race, colour, national origin, ancestry, place of origin, creed or religion, age, disability, marital status, family status, sex, sexual orientation, gender identity or expression, political belief or activity or any other grounds covered by the applicable provincial human rights legislation.
Locations for Canada:

Markham, Ontario
Blacks Harbour, New Brunswick
Saint John, New Brunswick
Remote